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| New Accounts | All new CA wholesalers will be required to give us a valid CA resale certificate. Please click here for general resale certificate form <boe230.pdf> and fax or mail it to us. |
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| Ordering Process | All orders require a written purchase order with PO number. All orders require a 50% deposit. Click here to download our Order Form and fax or email it to us. |
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| Minimum Order | $50. |
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| Turnaround Time | Usually 3 weeks. For a faster turnaround, rush orders can be requested with 20% charge. |
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| Change of Order | Any change of order requires a new purchase order. Please call us to cancel the old one and replace with a new order. |
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| Shipping & Handling | We will ship products by available carrier. We can use your FedEx or UPS account for shipping if preferred. Handling fees are still applied. | |||
| Insurance | Insurance coverage is offered only during shipping if requested by customer. | |||
| Billing | Payment is due within 30 days of billing date. Please pay by check. For the convenience of our customer, we will accept credit cards with a 3% usage fee. | |||
| Past Due | All past due payments will be subject to 1.5% of interest per month. | |||
| Returns & Refund | We only accept return products when the casting quality does not meet our client's satisfaction. Damage by shipping or after the products leave our casting house is not our responsibility. Please check the items when you receive them and process any returns within 30 days. Refund will be credited to your account unless the total refund is requested by the client. | |||
